Cancellation Policy

Q: How long does it take to receive my order?

Ready-to-Ship Products : Dispatched within 24–48 hours. Customized/Make-to-Order Products : Dispatched within 2–4 days. Delivery timelines may vary depending on your location, typically taking 2–6 days.

Q: How can I contact you for support?

You can reach us via: 📧 Email: care@rareowl.in 📱 WhatsApp: +91 97234 86937

At Rare Owl, we understand that plans can change. Please read our cancellation policy carefully to know your options:

1. Non-Customized and Ready-to-Ship Orders

Cancellations are allowed within 1 day of order placement or before the order is shipped, whichever comes first.

2. Customized and Made-to-Order Items

Cancellations are not allowed once the order is placed, as these items are crafted specifically for you.
If you need to make changes to your customization, please contact us within 6 to 10 hours of placing the order.
- While we will do our best to accommodate changes, we cannot guarantee that modifications will be possible.
- Approval depends on the manufacturing status of your order (whether it has been processed or not).

3. How to Request a Cancellation

To request a cancellation or modification, please contact us at:
- Email: care@rareowl.in
- WhatsApp: +91 97234 86937
Please include your order ID and specific details in your request for faster processing.

4. Refunds for Cancellations

For prepaid orders that are successfully canceled, refunds will be issued to the original payment method or via bank transfer.
Refunds are not applicable to Cash on Delivery orders canceled after the shipping process has begun.

We value your understanding and cooperation as we strive to deliver high-quality, customized, and ready-to-ship products. Own The Rare.

Exclusive Designs

Unique & Rare – You Won’t Find These Anywhere Else.

Personalized Customization

Add your name, brand, or a special touch to make it uniquely yours.

Partial COD Available

Pay 25% in advance and the rest on delivery – shopping made worry-free!

Premium Quality Guarantee

Crafted with the Finest Materials for a Luxurious Touch.

Free Delivery

Enjoy Free Shipping Across India on All Orders.

Need help?

Frequently Asked Questions

What is Rare Owl?

Rare Owl is a luxury brand specializing in personalized, handcrafted tote bags for women. Each bag is designed with a blend of elegance, functionality, and uniqueness to suit your style.

Do you offer customization?

Yes! All our bags can be customized with your name, brand, or even a special message. We aim to make every product uniquely yours.

How long does it take to receive my order?

Ready-to-Ship Products: Dispatched within 24–48 hours.

Customized/Make-to-Order Products: Dispatched within 2–4 days.
Delivery timelines may vary depending on your location, typically taking 2–6 days.

What materials do you use?

We use premium vegan leather and denim for all our bags, ensuring a cruelty-free yet luxurious experience.

Can I return or exchange a product?

Customized products cannot be returned or exchanged unless damaged or incorrect.

Ready-to-ship items can be returned or exchanged within 2 days of delivery.
Check our Return & Refund Policy for details.

Do you offer Cash on Delivery (COD)?

COD is available for ready-to-ship products.

For customized orders, partial COD is offered with 20% payment in advance.

Do your bags come with a warranty?

Yes! All our bags come with a 6-month warranty against manufacturing defects.

What makes Rare Owl bags special?

Our bags are crafted with premium materials, engraved designs, spacious compartments, detachable belts, and other thoughtful details, ensuring luxury meets practicality.

How can I track my order?

Once your order is dispatched, we will share the tracking details via WhatsApp or email.

How can I contact you for support?

You can reach us via:

📧 Email: care@rareowl.in
📱 WhatsApp: +91 97234 86937

Where are Rare Owl products made?

All our products are proudly made in India, reflecting craftsmanship and quality at every step.

Can I collaborate with Rare Owl?

We love collaborating with influencers and creators! Please contact us via email or WhatsApp to discuss partnership opportunities.

Have more questions? Feel free to reach out – we're here to help! 😊